Refund policy
At Teak Culture, we take pride in creating premium teak furnishings designed exclusively in the United States and crafted with care using Indonesian plantation teak. Every piece we sell is meant to bring lasting beauty and comfort into your home.
Our number one goal is simple:
We want you to be completely happy with your purchase.
However, we also understand that sometimes a product may not be the right fit, plans may change, or you may decide you no longer need an item. In those situations, we are here to make the return and refund process as smooth and fair as possible.
30-Day Return Window
Teak Culture offers returns and exchanges within 30 days of the original purchase date.
To be eligible for a refund or exchange request:
- The return must be initiated within 30 days
- The item must be returned in its original condition
- The product must be unused, undamaged, and complete
We recommend contacting us as soon as possible if you believe you need to return or exchange your order.
Order Cancellation Policy
We understand that sometimes an order may need to be canceled shortly after it is placed.
Before Shipment
If you cancel your purchase before your order ships, you are eligible for a full refund with no additional fees.
After Shipment
If your order has already shipped, you may still cancel by returning the item to us. Once returned and inspected, we will issue a refund.
Please note:
- Return shipping costs must be arranged and paid by the customer.
Returns Due to Price Changes or Promotions
Occasionally, a product may be offered at a different price during a sale or promotion.
If you notice that an item you purchased is later discounted, you may return it under our standard return policy.
- Refunds are available once the item is returned
- Return shipping is still the customer’s responsibility
Refund Conditions and Product Eligibility
To qualify for a full refund, the item must meet the following requirements:
- Unused and in original condition
- Undamaged with no signs of wear
- Returned in the original packaging
- Includes all accessories, hardware, or parts that came with the order
If an item is returned with damage, missing parts, or signs of use, only a partial refund may be issued, depending on the extent of the issue.
Exchanges (Replacement Requests)
If you would prefer an exchange rather than a refund, we are happy to assist.
Exchanges are available only when:
- The product is unused and undamaged
- It is returned in the original box
- All included accessories and hardware are intact
Once your return is received and inspected, we will process the replacement.
Defective Products & Warranty Coverage
If you believe your item is defective due to workmanship or material issues, this may fall under our 1-Year Guarantee Policy.
In such cases, please visit our warranty page or contact our team directly so we can guide you through the proper process.
Return Shipping Responsibilities
Customers are responsible for arranging and paying for return shipping unless otherwise stated.
We strongly recommend using a shipping service that provides:
- Tracking information
- Delivery confirmation
- Shipping insurance
This ensures your return arrives safely and protects you in case of loss or damage during transit.
Return Address
All approved returns should be shipped to:
Teak Culture
49223 Biery Street
Indio, CA 92201
United States
Please include the following inside the return package:
- Your full name
- Your order number
- A brief note explaining the reason for the return
Inspection and Refund Processing
Once your return is delivered to us:
- We will notify you that we have received your item
- Our team will inspect the product condition
- If approved, your refund will be processed promptly
Refunds are issued back to the original payment method.
Contact Us
We are always here to help and want you to feel confident shopping with Teak Culture.
Email: support@teakculture.com
Phone: 760-469-4702